What FTP host name do I use to access my web site(s)?

To update your web pages, FTP into ftp.yourdomain.com if you have your own virtual domain or ftp.your_sub-domain_name.youthofamerica.net if you have a sub-domain account.

Prior to virtual domain registration (or transfer) you will need to use the IP address as the FTP hostname (i.e. 207.xxx.xxx.xxx instead of ftp.yourdomain.com).

The IP address associated with your domain or sub-domain is also included in the activation notice. If you create any links using the IP address, we suggest that you modify the HTML to reflect your domain name once active world wide. Using relative paths rather than absolute paths when linking web pages will eliminate the need to modify your links.

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What should I do if denied access via FTP?

1. If you are denied access to either or both AFTER entering your userid and password, you may be using the wrong password. Check the activation notice sent to you via email when the account was first set up.
2. If you can connect via FTP, but not access your web-based login, carefully read the web-based access instructions included with the activation email.
3. If you cannot connect at all, or connect and then "hang", there may be problems with connectivity.

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What should I do if denied access to my web site when using a browser?

If you receive the message "There is no DNS entry for http://www.yourdomain.com", there are several possible explanations:

1) Try to reach the site using the IP address. If you are successful, the domain name is either not active or not yet propagated. If you have a virtual domain, your IP address was sent to you when you signed up.

For a new domain, it may take up to 4 days for the name to be released by the InterNIC and propagated to DNSs (Domain Name Servers) throughout the Internet. (Foreign domains and transfers take longer).

If it is an older domain that has previously been reachable, the name may be on hold with the InterNIC. Contact the InterNIC directly to determine the reason the name is on hold.

You can check the status of your domain name by doing a "whois" at: http://rs.internic.net/cgi-bin/whois

2) If you can reach the site with the IP address and you know it has been more than 72 hours since the name was released by InterNIC:

1. Clear your browser cache and try again.
   If you are using Netscape Navigator, first select Options | Network Preferences, then choose the Cache tab. Click on the buttons "Clear Memory Cache Now" and "Clear Disk Cache Now" and OK, then click Reload.
   For Internet Explorer Select View | Options, then the Navigation tab and click "Clear History" and OK, then click Refresh.

   Note: Netscape may require manually clearing the cache. With Windows Explorer find the Netscape folder (e.g. C:\Program Files\Netscape\Navigator\Cache - then highlight and delete the files in the Cache folder - then click on Reload)

2. If you know that others are able to reach the site with the domain name but you can't (even after clearing the Cache), contact your local ISP. They may not have updated their DNS records.
   
   

3. 3) If you are unable to reach the site with either the domain name OR the IP address you may be experiencing connectivity problems.

If you are unable to reach this URL, either wait until connectivity is restored and try again, or contact your local ISP for information on possible network problems.

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What are the files and folders I see when I connect to my web site?

When you connect to the root or "home" directory of your account via ftp, you will see a public_html directory and several files.

The only directory you will need to use is the public_html; this is the directory you need to upload all of your files into. Ignore all the files in this initial directory, they are system files.

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How do I get my page to load automatically?

You must name your main loading file either "index.htm", "index.html", "index.shtml", or even "index.cgi". Be sure to name everything in lowercase, not "INDEX.HTM" . Also, this file must to located in your public_html directory, so you will need to go into this directory first when you FTP into your account.

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What directory and file names are acceptable?

Our operating system (LINUX) is case sensitive. In other words, the file name "index.html" is NOT the same as "INDEX.html". If your HTML code references a faq.html, but the actual file name is in upper case, this will result in a 404-File Not Found error. This applies to directory names as well.

To prevent errors, we suggest naming all files in lower case. Spaces and and special control characters are generally not a good idea. The underscore character ("_") is acceptable. You should avoid special characters (e.g. ! @ ~ # $ % ^ & * : ') in file names. We suggest that you keep the length of file names to a minimum.

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How do I update my web pages?

You can literally create and maintain your web pages, images, and scripts locally and upload them to the web server at your leisure via FTP. You can overwrite existing files by transferring a file with the same name and extension into the same directory or transfer new files.

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What is the function of the "cgi-bin" directory?

This directory allows you to execute a CGI script written in Perl, Unix Shell, or C. Perl and shell programs are self-compiling and can be utilized immediately after transfer to this directory/folder. C programs must first be compiled by YouthofAmerica.Net before they will function. Remember, you can always run your perl scripts anywhere within your account , Perl scripts are not restricted to your cgi-local directory.

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How do I create sub-directories?

We recommend using the "make directory" feature, (MkDir button in WS_FTP) in our recommended FTP client software, WS_FTP. In Telnet, type in "mkdir directory_name" at the prompt and a directory will be created.

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How can I simulate sub-websites within my account?

To simulate a sub-web site (www.yourdomain.com/anothersite), you have to create a new directory (or folder to MAC users) and then upload the main loading page (index.html). You can setup as many sub-web sites as you wish. In addition, you may create 25 VIRTUAL SUBS through your Control Panel.

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When will I be able to reach my site using the domain name?

Once the InterNIC announces that your domain name has been registered (or transferred, if applicable), it usually takes about 72-hours before it is active. All internet providers must update their records (DNS tables) to reflect new site locations. This is called propagation.

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How can I monitor web usage statistics?

Programs called http anylize, web trends and wusage may be set up from your control panel.

All accounts are provided with these stats programs as a standard feature with no additional charge.

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Can custom reports be generated from raw log files?

All programs above use your raw logs to generate reports .

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