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Service Questions
Some questions arise from customers more often than others. To save you time
delving through the relevant manual sections for an answer, we've compiled a list of the
questions that arise most often on the support desk, and given either short answer or a
pointer to more complete information for each of them.
SERVICE QUESTIONS
You can park an additional domain name onto your account for a 1 time fee of $40. This is to park the domain name onto the same main address as your account. You must handle domain name registration, the fees for this are separate and to be paid to network solutions. You may register your domain name using:
http://youthofamerica.net/Whois.htm
your dns are at the members section in the Beryllium Account
We are currently in the process of providing credit card processing, the feature will be up very soon. However, we offer merchant accounts that will work with your LSYF/YOA. account.
Please see Chapter 1: Transferring Your Domain
No you do not. This is why we provide the control panel, as well as several very easy to use protocols to edit your page. Such as FTP, Front Page, and the HTMl editor in the cpanel.
SSL is a secure method for web transfer. SSH is a secure shell protocol, used for shell functions. Think of it as a secure telnet. This SSL is clearly explained in Chapter 2: SSL.
No you may not. These are both very inefficient, and are limited to NT servers which we do not offer. We instead offer support for a very advanced scripting language, PHP4.
You cannot modify your login. Your password can be modified in the Password section of your control panel.
Please see Chapter 2: E-mail Accounts.
Yes you may. The easiest way to do this is with Virtual FTP accounts which are luded with the pro account. The amount depends on the account with which you signed up with.
Certainly not. Adult content is banned from the LSYF/YOA servers as discussed in our
Terms & Conditions.
BILLING QUESTIONS
dminnix@youthofamerica.com or 1-800-438-6894
Account setups are within as little as 10 minutes to a day, depending on services and account requested .
DOMAIN QUESTIONS
To modify your domain name your entire account must actually be reconstructed. To get this done, please contact
dminnix@youthofamerica.com or 1-800-438-6894 with the following information: - Your current domain name - Your desired domain name - Your user name/pass - Details on whether you need a domain name registration or transfer sent - Acknowledgment that you accept the $30 1 time fee for this service
Please use
Generally, domain name registrations complete within mere hours. The actual update, and eventual functionality of the domain name may take up to 36 hours to complete.
LSYF/YOA. offers names for 16.95/year.
You may use any of the 26 alphanumeric letters, as well as -. A domain name cannot begin or end with a "-" nor may it exceed 26 characters in the form domain.com. The .com accounts for 4 of the characters.
You may use .com, .net, or .org if using us to register. If you wish to register your domain name yourself, you may use any extension allowed by the registrar you chose to use.
Please see the Network Solutions payment page at https://payments.networksolutions.com
Yes, we handle domain name registration at the time of sign-up for .com, .net and .org domains. We also submit modification templates for domain name transfers, however we are not responsible for the completion of this process as that is out of our control.
Name your index file [as in, main page] "index.html" or "index.htm". If you are using a non-standard index, add DirectoryIndex your-index-name.extension to the bottom line of the .htaccess file located in the directory.
There is a shopping cart provided in the Control Panel to create an online store with.
You will either need to find this CGI online and install it your self, or if you are willing to pay for contract work, please contact davidreyna@youthofamerica.com Suggested resources for download:
Scripts Search CGI Resources
Please be sure that the .ram files your are building are using http streams and pnm streams. We only offer http streaming for real audio. An acceptable .ram file would look something like this:
http://www.yourname.com/directory/real-file.ra (for streaming G2 go Platinum or Titanium)
The most effecient/lw account ready database system is through mysql. You may add databases as well as adminstrate them directly through your control panel's Mysql Tools section.
You may download your raw log file from the Site Stats sections of your control panel.
The easiest way to do this by far is through PHP4 and it's mysql module. We suggest you research this at the PHP4 Homepage. We also have DBI/mysql support installed into perl on all machines.
If you desire to use analog, then stats can be viewed in real-time from your online control panel. If you wish to use webalizer, then you may may view these from your online control panel also. Log files are processed once every 48 hours.
For all pro accounts, this is already setup. Simply upload the desired files to the "public_ftp" directory. You may configure your anonymous FTP server further from the online control panel.
This can be done quickly and easily using the error editor in the online control panel.
The correct paths are as follows:
sendmail - /usr/sbin/sendmail perl - /usr/bin/perlFor other paths, simply type "which command-name" and the full path will be returned from a shell [telnet] login.
You cannot modify the files in the cgi-sys directory. These files are served from a central location from each machine. You may only edit files within your FTP directory structure.
Counter files track the IP address of the last visitor, and only rement when a different user (other than the last user) access's the counter. This is to keep counts much more accurate.
